Questions, answered plainly.
Straight answers on insurance, referrals, RTM, and how virtual PT actually works. If yours isn't here, call or text and we'll answer it directly.
You meet with Brian Jones, DPT by secure video for your evaluation and follow-up visits. Between visits, your care team supports your home exercise program and answers questions, so care continues outside of scheduled appointments too. See the full how it works page for the step-by-step.
Brian Jones, DPT — a licensed Doctor of Physical Therapy with 20 years of clinical experience, 12 of them practicing across the Hawaiian Islands. He makes every clinical decision; AI agents support scheduling, documentation, and billing but never replace his judgment. Meet Brian →
A device with a camera and a stable internet connection — a phone, tablet, or computer all work. The Atlas movement screen runs directly in your browser, with nothing to install.
All of them — Oahu, Maui, Kauai, Molokai, Lanai, and Hawaii Island. Because visits are virtual, your specific location on any island doesn't limit care.
In most cases, yes. We're in-network with HMSA, Traditional Medicare, TRICARE West, UHA, UnitedHealthcare, and more. Coverage details depend on your specific plan, which is why we verify your benefits before your first visit rather than guess.
Most plans require one for virtual PT specifically. If you don't already have a referral, our team helps you get one before your evaluation.
Reach out and we'll check — payer contracts change and we're actively adding more. If we're not in-network with your plan, we'll tell you directly.
Yes. We verify your copay, coinsurance, and visit limits ahead of time, so you have a real number before you book. See full details on the insurance page.
Cash-pay options are available. Call (808) 726-2257 to discuss pricing directly.
A Medicare- and many-payer-recognized service where your care team reviews your home exercise program, symptoms, and progress between scheduled PT visits, not just during them.
Generally, patients already established in a physical therapy plan of care for a musculoskeletal condition. Specific eligibility depends on your insurance plan. See the full RTM page for details.
Billed through insurance where covered — rules vary by payer and plan. Your specific coverage is checked before you're enrolled.
RTM must be ordered as part of your plan of care by your physical therapist, and you give consent before it starts. Ask about it during intake or at your next visit.
For the measurements it reports — like hip and knee range of motion — Atlas performs in a similar error range to in-person goniometry. It deliberately doesn't report measurements the evidence doesn't support yet. Full breakdown with citations on the accuracy page.
The technology platform behind Virtual PT Hawaii — the system running your telehealth visits, your home exercise program, and the Atlas motion-capture engine. It doesn't replace clinical judgment; Brian still makes every decision. Read more →
Yes. Care is delivered through HIPAA-compliant systems, and your data is protected the same way any medical record is.
Brian keeps a curated list of PT tools and equipment he recommends on the PT Tools page.
Yes — Cracked: The Evidence Behind the Manipulation, a sourced, clinician-written examination of spinal manipulation with over 350 citations, available on Kindle.
Call (808) 726-2257 or text (680) 465-6601. Kai, the 24/7 intake and reception agent, answers and routes you to the right person.
Ask us directly.
Call, text, or start your intake — no automated phone tree.